FAQ

General Questions

What is your refund policy?

Since our products are non-tangible irrevocable digital goods, unfortunately all purchases are final and not refundable. Before purchasing our products make sure you thoroughly review the theme demos and documentations. If you have any problems or concerns with your purchase, please contact with us and we will provide a solution to your problem.

How do I download the files?

Once you complete your purchase you can go to your Envato profile > Downloads and download your theme files.

What’s included with the themes?

Included with your theme are the theme files, future theme updates, and access to our support center for detailed documentation and resources.

What is your support policy?

The scope of our support policy includes the documentation of our WordPress themes, general theme bug fixes, updates to WordPress platform and its impact to our themes. Unfortunately we cannot help you with the problems caused by third party plugins and installations.

Do you offer customization service?

Absolutely. We provide customization to our own themes. Contact us with your needs and we will return you with a quote.

WordPress Questions

Can I add a Woocommerce shop to my theme?

Currently our themes do not support Woocommerce.

Are your themes responsive and mobile ready?

Yes. Our themes comes with responsive and mobile ready coding in order to make sure that your website works great on all devices.

Do I need to know coding to use your themes?

No. You don’t need to know any coding in order to use our WordPress themes. We prepare our documentations for complete beginners and show you how to achieve each look and function we use in our themes.

When I purchase a theme from Almond & White do you install it to my website?

We do not offer installation service with each theme purchases. Instead we walk you through a detailed documentation of how you can install our themes on your website on your own.  If you prefer us to install the theme on your website, the service of installation will be billed separately than the cost of the theme.

How can I change footer credit?

Go to Appearance > Editor in your WordPress dashboard. Open Theme Footer file. Replace our name with your own name.

Will I receive future theme updates?

Yes. If we need to change anything or add new features to our themes you will have access to these updates.

Can I setup a theme on an existing WordPress.org website?

You can definitely setup our themes on an existing WordPress. However the process will be a bit more work than installing the theme on a fresh copy of WordPress. Make sure you save all the important data on your widget areas before you start installing a new theme.

Do your themes work on WordPress.com?

No. Our themes work on WordPress.org website.

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